Mobile application and CRM system for convenient and fast servicing of shift workers
Industry and remote facilities
Shift camps • Field camps • Construction towns • Energy • Logistics complexes • Ports and terminals
Hospitality and accommodation
Hotels • Apart-hotels • Sanatorium-resort facilities • Staff accommodation • Campuses and residences
Residential real estate and home management
HOA • Management companies • Residential complexes • Cottage settlements
Corporate and social infrastructure
Business centers • Office campuses • Medical centers • Sports bases • Academic campuses • Office housing
Catering operators and service companies
Corporate catering • Catering • Facility Management • Hostel and Accommodation Operators
PROBLEM
Services and communications are "separated" by different tools and people
- There is no single digital channel for an employee: news, services, meals, and feedback are in different places.
- There is no single registration and up-to-date accounting of residents (who lives where, who is on shift, who left/moved in) - the data diverges and is updated manually.
- Meals, takeaway, and pre-orders are handled uncontrollably: queues, errors, and there is no transparent analytics and delivery control.
- Requests for services and malfunctions in places of residence are lost, duplicated, do not have SLAs and statuses - it is difficult to control the execution.
- Surveys, questionnaires, and feedback collection are conducted irregularly and manually - there is no system analysis and dynamics for facilities/contractors.
- The alerts are not personalized: important information does not reach the right people, there is no confirmation of reading and targeted mailings by segment.
The quality of service for employees is falling, operating costs and the burden on administrators are increasing, and manageability and transparency of processes are being lost.
DECISION
Oazis is a multi-platform solution
For employees
- Convenience and comfort — all services and information in one application.
- Safety — Instructions, contacts, and important alerts are always at hand.
- Save time by reducing queues, calls, and manual approvals.
- Budget control — the history of purchases and expenses on the employee's card.
- Goal—based nutrition - selection of diets and calorie control.
- Quick requests — faster response and resolution of everyday issues.
- Information and engagement — news, announcements, events in one place.
- Smart App — personalization and user-friendly usage scenarios.
- Transparent payments — clear information about payments on the employee's card.
For enterprises
- Innovation — meeting the industry's demand for digital services.
- Transparency and Control — budget management and data-driven planning.
- Competitive advantage — stronger service, higher attractiveness of the facility.
- Compliance with requirements — digital infrastructure as a standard in facilities.
- The processing speed of applications means fewer losses and higher execution discipline.
- Service Quality — feedback, ratings, and analytics for improvements.
- Process efficiency is the optimization of social and household operations at the facility.
Service requests
Dining services
Entertainment options
Other services
Accommodation information
Announcements
Notifications
Feedback
Loyalty program
Knowledge base
IMPLEMENTATION RESULTS
Key product metrics
User Effect
+15–25%
Service Satisfaction Growth (CSAT)
60%+
Increased active use of the application from all employees of the facility (MAU)
–15–30%
Reduction of repeated requests for a single issue
Applications and Service (SLA)
–20–40%
Reduction of the response time to the request (First Response Time)
–20–40%
Reduction of the application execution time (Resolution Time)
+15–30%
Growth in the share of applications closed in SLA
–50–90%
Reduction of losses/"forgotten" applications (due to a single channel and statuses)
Meals and queues
-15-35%
Reducing the waiting time on the issue
20-60%
Share of pre-order/takeaway orders (depending on the facility)
-5-15%
Reduction of write-offs/overproduction (when forecasting demand)
Communication and information
70-95%
Percentage of employees who received and read critical notifications (read/ack rate)
-30-60%
Reducing the time it takes to get information to the target group
-20-40%
Reducing the burden on administrators for "manual" communications
Analytics and manageability
-60-80%
Reduced reporting time
x3-5 times
An increase in the number of regular automatic reports
+30-60%
Data coverage of processes (percentage of operations visible in the system)
Economics and efficiency
-5-15%
Reduction of operational costs for process coordination
-10-25%
Reducing the number of conflict situations/escalations (through transparency of statuses and feedback)
1
2
3
4
5
6
Platform: 2 in 1